Quality Policy
The strategy of Arpa Elastic Solutions Unipessoal Lda. is based on customer orientation, whose main focus is evolution through continuous improvement programs and controlled management for profitable and sustainable growth, grounded in total quality principles in which everyone is encouraged to participate.
Arpa Elastic Solutions Unipessoal Lda. is committed to complying with all legal and regulatory requirements applicable to its activity and to identifying and implementing actions aimed at continuous improvement and the effectiveness of the quality management system, according to the ISO 9001 standard.
Arpa Elastic Solutions Unipessoal Lda. is dedicated to the development and provision of business process optimization services using information technologies, seeking to meet the needs and expectations of relevant stakeholders, as well as achieving good organizational performance, with a commitment to the following general values:
- Nonconformity (constructive dissatisfaction)
- Transparency
- Ethics
- Professionalism
- Flexibility
- Resilience
- Innovation
OUR COMMITMENTS
- Exceed customer expectations
- Reward the trust of our clients
- Recognize employee performance
- Fulfill social responsibilities
- Promote hygiene and safety
- Cooperate with partners and suppliers
Provide products and services characterized by:
- High quality standards
- Innovation and dynamism
Promote team spirit to:
- Achieve ambitious goals
- Outperform competition
- Encourage learning and development
- Seize opportunities
- Strengthen cooperation and participation
- Achieve excellence